Press Release

WESTLAKE, Texas--(BUSINESS WIRE)--For the eighth year in a row, Charles Schwab Bank has received the highest ranking in customer satisfaction among direct bank checking providers in the JD Power 2026 U.S. Direct Banking Satisfaction Study. The bank also achieved the highest scores across 5 dimensions driving overall customer satisfaction from level of trust to managing the checking account through the mobile app.

Specific dimensions of customer satisfaction where Charles Schwab Bank was #1 are:

• Level of trust with bank keeping my checking account safe and secure
• Customer service for my checking account
• Ease of moving money in and out of my checking account
• Managing my checking account through the website
• Managing my checking account through the mobile app

“We’re pleased that clients using our Investor Checking™ account report such high satisfaction with their experience. Placing #1 among direct bank checking providers highlights the value Charles Schwab Bank provides by addressing our clients’ banking needs as a seamlessly connected part of their broader investing and wealth management relationship with Schwab,” said Paul Woolway, Managing Director and Chief Executive Officer at Charles Schwab Bank, SSB.

“In addition, receiving this honor for the eighth consecutive year is a clear reflection of the commitment and effort of our banking teams, and it reinforces Schwab’s ‘Through Clients’ Eyes’ strategy and our steadfast focus on delivering an exceptional client experience for the people we serve.”

The U.S. Direct Banking Satisfaction Study was redesigned for 2026, thus overall satisfaction scores are not comparable with previous-year studies. The study, now in its 10th year, measures overall satisfaction with online-only bank and neobank checking and/or high-yield savings/money market products based on six dimensions (in alphabetical order): customer service; ease of moving money; helps grow money; level of trust; managing account via mobile app; and managing account via website. The study defines online-only banks in two categories: 1) online/branchless institutions with federal banking charters with either the Federal Reserve Board, the Office of the Comptroller of the Currency (OCC) or the Federal Deposit Insurance Corporation (FDIC) as their primary regulator, and 2) neobanks, which do not have federal bank charters, but partner with federally chartered banks to provide FDIC deposit insurance and other critical infrastructure. The 2026 study is based on responses from 16,309 online-only bank customers and was fielded from December 2025 through February 2026.

The official JD Power 2026 U.S. Direct Banking Satisfaction Study press release can be viewed here.

About Charles Schwab

At Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.

More information is available at www.aboutschwab.com. Follow us on X, Facebook, YouTube and LinkedIn.

Disclosures:

Charles Schwab received the highest score in the checking segment of the JD Power 2019–2026 U.S. Direct Banking Satisfaction Studies, which measures overall satisfaction with direct branchless banks. Visit jdpower.com/awards for more details. The JD Power 2026 U.S. Direct Banking Satisfaction Study is independently conducted, and the participating firms do not pay to participate.

The Schwab Bank Investor Checking® account is available only as a linked account with a Schwab One® brokerage account. The Schwab One brokerage account has no minimum balance requirements, no minimum balance charges, no minimum trade requirements, and there is no requirement to fund this account, when opened with a linked Investor Checking account.

Wealth Management refers to a number of different products and services offered through various subsidiaries of The Charles Schwab Corporation. See schwab.com/wealth for more information.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank, SSB (member FDIC and an Equal Housing Lender), provides banking and lending services and products. Charles Schwab Bank, SSB is not acting or registered as a securities broker-dealer or investment advisor. More information is available at www.schwab.com and www.aboutschwab.com.

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© 2026 Charles Schwab Bank, SSB.