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Charles Schwab Ranks Highest Among DIY Investors in the J.D. Power 2020 U.S. Self-Directed Investor Satisfaction Study for Second Year Running


Schwab achieves highest scores in Firm Interaction, Account Information, Commissions and Fees, Product Offerings, and Information Resources

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has again received the highest ranking among DIY investors in overall satisfaction nationwide in the J.D. Power 2020 U.S. Self-Directed Investor Satisfaction Study. With an index score of 817 on a 1,000-point scale, Schwab scored 31 points above the overall satisfaction industry average, and received the highest scores in the areas of firm interaction, account information, commissions and fees, product offerings and information resources. The firm received this same highest ranking from J.D. Power in 2019.

Charles Schwab senior executive vice president of investor services and marketing Jonathan Craig said, “Our efforts over the past year have been focused on expanding access to investing by continuing to lower costs and develop innovative solutions that suit a range of investor needs, from those early in their investing years to those nearing and in retirement. We’re delighted to see that our approach is resonating with consumers, especially during times of uncertainty when affordable access to investing is more critical than ever.”

Last year, Schwab led the industry in eliminating U.S. stock, ETF and options commissions. Schwab also introduced the first subscription-based financial planning option in the digital advisory service, Schwab Intelligent Portfolios Premium™. Schwab released Schwab Intelligent Income™, a solution designed for people who want a simple, modern way to pay themselves in retirement, or any other time, from their enrolled Schwab Intelligent Portfolios accounts. Over the past year, Schwab has added more than 100 new mobile app features designed to make the investing process easier. In recent years, Schwab has also expanded its suite of products and services aimed at full-service investors, particularly in the area of wealth management, and the company now serves more than $4 trillion in client assets through multiple channels 24/7, including 360 branches.

The official J.D. Power press release can be viewed here.

About Charles Schwab

At Charles Schwab, we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.

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For J.D. Power award information, visit Your experiences may vary.

Schwab Intelligent Portfolios® and Schwab Intelligent Portfolios Premium™ are made available through Charles Schwab & Co., Inc. ("Schwab"), a dually registered investment advisor and broker dealer. Portfolio management services are provided by Charles Schwab Investment Advisory, Inc. ("CSIA"). Charles Schwab Investment Management, Inc. ("CSIM"), the investment adviser for Schwab Funds, receives management fees on Schwab ETFs. Schwab, CSIA, and CSIM are affiliates and subsidiaries of The Charles Schwab Corporation.

We encourage you to read the Schwab Intelligent Portfolios Solutions™ disclosure brochures for important information, pricing, and disclosures. Before you enroll, it's important you understand any and all costs, including the role of cash and the way Schwab earns income from the cash allocation in your portfolio, which will affect performance, and how Schwab and its affiliates work together.

Schwab Intelligent Income™ is an optional feature for clients to receive recurring automated withdrawals from their accounts. Schwab does not guarantee the amount or duration of withdrawals nor does it guarantee meeting Required Minimum Distributions. You may incur IRS penalties for early withdrawal of funds depending on the account type.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC,, and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at and

Investment Products: Not FDIC Insured • No Bank Guarantee • May Lose Value.

Some links provided in this press release take you to websites not owned by Charles Schwab or its affiliates. Charles Schwab is not responsible for the content on those websites and does not provide, edit, or endorse any of the content. Those non-affiliated companies are wholly responsible for the content and features found on their sites.

© 2020 Charles Schwab & Co., Inc., All rights reserved. Member SIPC.


Marianne Ahlmann
Charles Schwab

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