SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has earned the highest ranking in overall satisfaction in
the J.D. Power 2019 Retirement Plan Participant Satisfaction Study in
the large plan segment. Schwab also ranked highest in the J.D. Power
2018 Group Retirement Satisfaction Study in the large plan segment.
With an overall satisfaction score of 821 on a 1000-point scale, Schwab
scored 10 points higher than the nearest competitor and 48 points higher
than the industry average in the large plan segment. Schwab also
received the highest score in five of the six factors included in the
overall satisfaction score:
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Communications
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Plan features
-
Investment and service offerings
-
Information resources
-
Interaction
In addition, Schwab earned the highest rating in three of the six key
brand image categories, including:
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Customer-driven
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Good reputation
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Financially stable
“Earning this top ranking two years in a row demonstrates the strength
of our 'through clients’ eyes' approach to service. Our ongoing
investments in financial wellness, personalized 401(k) advice resources
and the overall user experience are hitting the mark for participants
and resonating with plan sponsors as well,” said Steve
Anderson, president, Schwab
Retirement Plan Services. “The study affirms our focus on these key
areas that we believe can truly make a difference in helping to drive
improved retirement outcomes.”
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of challenging
the status quo in our industry, innovating in ways that benefit
investors and the advisors and employers who serve them, and championing
our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com.
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Disclosures
Charles Schwab received the highest numerical score in the Large Plan
segment in the J.D. Power 2018-2019 US Retirement Plan Participant
Studies of plan holders’ satisfaction with their group retirement firm.
The study was based on 8,332 responses from group retirement plan
participants surveyed in February 2019 and March 2019. Your experiences
may vary. Visit jdpower.com/awards.
Retirement plan investment advice is formulated and provided by an
independent third-party advisor, which is not affiliated with or an
agent of Schwab Retirement Plan Services, Inc. (SRPS); or any of its
affiliates. Plan sponsors must elect to make the retirement plan
investment advice service available for their plan. The term
"personalized advice" refers to personal participant data such as age,
salary, and plan account balance, which will form the basis by which the
independent third-party advisor will establish the participant’s
investment strategy.
The Charles Schwab Corporation (Charles Schwab) provides services to
retirement and other benefit plans and participants through its separate
but affiliated companies and subsidiaries: Charles Schwab Bank; Charles
Schwab & Co., Inc.; and Schwab Retirement Plan Services, Inc. Trust,
custody, and deposit products and services are available through Charles
Schwab Bank. Schwab Retirement Plan Services, Inc. is not a fiduciary to
retirement plans or participants and only provides recordkeeping and
related services.
Through its operating subsidiaries, The Charles Schwab Corporation
(NYSE: SCHW) provides a full range of securities brokerage, banking,
money management and financial advisory services to individual investors
and independent investment advisors. Its broker-dealer subsidiary,
Charles Schwab & Co., Inc. (member SIPC,
www.sipc.org),
and affiliates offer a complete range of investment services and
products including an extensive selection of mutual funds; financial
planning and investment advice; retirement plan and equity compensation
plan services; compliance and trade monitoring solutions; referrals to
independent fee-based investment advisors; and custodial, operational
and trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles Schwab
Bank (member FDIC and an Equal Housing Lender), provides banking and
lending services and products. More information is available at www.schwab.com
and www.aboutschwab.com.
Brokerage Products: Not FDIC Insured · No Bank Guarantee · May
Lose Value
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