Charles Schwab has received the highest ranking in overall satisfaction
in the 2018 J.D. Power Full Service Investor Satisfaction Study. Schwab
also ranked highest in both the 2017 and 2016 J.D. Power U.S. Full
Service Investor Satisfaction Study.
With an index score of 867 on a 1,000-point scale in the 2018 Full
Service Study, Schwab scored 28 points above the overall satisfaction
industry average and received the highest scores in firm interaction,
commission and fees, and information resources factors.
“We’ve been leveling the playing field for investors since our founding
nearly 45 years ago, and it’s gratifying to see that our approach
resonates with investors today more than ever,” said Terri
Kallsen, executive vice president and head of Schwab Investor
Services. “We believe firmly that investors shouldn’t have to make
trade-offs and deserve an experience that delivers the full package:
value, service, transparency, and trust. Last year, we delivered nearly
$400 million in price reductions and introduced a broad-reaching
Satisfaction Guarantee, unique for our industry. I’m very proud of the
work we’ve done to become, definitively, a leading full-service firm,”
she concluded.
In recent years, Schwab has expanded its suite of products and services
aimed at full-service investors, particularly in the area of wealth
management. At the end of 2017, assets enrolled in the firm’s advisory
solutions continued to grow faster than client assets overall, reaching
a record $268.7 billion, up 24% from the prior year.
The official J.D. Power 2018 U.S. Full Service Investor Satisfaction
Study press release can be viewed here.
About Charles Schwab
At Charles Schwab we believe in the power of investing to help
individuals create a better tomorrow. We have a history of challenging
the status quo in our industry, innovating in ways that benefit
investors and the advisors and employers who serve them, and championing
our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com.
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Disclosures:
Charles Schwab received the highest numerical score in the J.D. Power
2016-2018 Full Service Investor Satisfaction Study. The 2018 study was
based on 4,419 total responses from 18 firms measuring opinions of
investors who used full-service investment institutions, surveyed
November-December 2017.
Your experiences may vary. Visit jdpower.com
Wealth Management refers to a number of different products and services
offered through various subsidiaries of The Charles Schwab Corporation.
See schwab.com/wealth.
Through its operating subsidiaries, The Charles Schwab Corporation
(NYSE: SCHW) provides a full range of securities brokerage, banking,
money management and financial advisory services to individual investors
and independent investment advisors. Its broker-dealer subsidiary,
Charles Schwab & Co., Inc. (member SIPC, www.sipc.org)
and affiliates offer a complete range of investment services and
products including an extensive selection of mutual funds; financial
planning and investment advice; retirement plan and equity compensation
plan services; compliance and trade monitoring solutions; referrals to
independent fee-based investment advisors; and custodial, operational
and trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles Schwab
Bank (member FDIC and an Equal Housing Lender), provides banking and
lending services and products. More information is available at www.schwab.com
and www.aboutschwab.com
Schwab Advisor Services serves independent investment advisors and
includes the custody, trading and support services of Schwab.
For the Satisfaction Guarantee, go to schwab.com/satisfaction
to learn what’s included and how it works.
Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose
Value
Some links provided in this press release take you to websites not owned
by Charles Schwab or its affiliates. Charles Schwab is not responsible
for the content on those websites and does not provide, edit, or endorse
any of the content. Those non-affiliated companies are wholly
responsible for the content and features found on their sites.
©2018 Charles Schwab & Co., Inc. All rights reserved. Member SIPC.
(0318-8RPC)
