Awarded #1 Ranking in Customer Service in Fifth Annual Report of Best Online Stock Brokers
Charles Schwab has been named one of the top three online brokerage
firms by
Investor’s
Business Daily
(IBD). In its fifth annual report
of the Best Online Stock Brokers, Schwab ranked first within the
Customer Service, Trade Reliability, Site Performance and ETF Choices
sub-categories. Companies named to the list were selected based upon
objective data from more than 4,700 investors.
“Today’s consumers have high expectations for service and value based on
their experiences with other industries, and this has created a high bar
for the financial services industry,” said Neesha Hathi, executive vice
president at Charles Schwab. “We believe Schwab is leading the way in
disrupting the status quo and modernizing the investing and wealth
management experience. This recognition is testament to our commitment
to see through our clients’ eyes in the way we serve them, offer them
great value, and provide a range of solutions and capabilities to meet
their needs.”
Schwab also ranked in the top three in the following sub-categories:
Equity Trading Tools, Research Tools, Investment Research, Portfolio
Analysis & Reports, Educational Resources, Investment & Retirement
Planning Tools, and Mobile Platform & Mobile Trading Opportunities.
In order to develop one of the most respected and thorough reports on
online brokers, IBD and its polling partner, TechnoMetrica, surveyed
thousands of investors regarding their opinions on 24 potential
attributes of online brokers, such as Trade Reliability, Low Commissions
& Fees, and Site Performance. IBD then narrowed and weighted the
attributes to calculate an Overall Customer Experience Index for each
broker. Its research team analyzed investor-submitted data acquired
through a two-phase process to determine the leaders in each
sub-category.
“IBD congratulates Charles Schwab for consistently ranking among the top
overall brokers since the Best Online Stock Brokers report first
launched five years ago,” said Chris Gessel, Chief Content Officer at
IBD. “Schwab’s clients clearly value the services it provides, as the
firm continues to earn some of the highest ratings from survey
respondents across a wide range of categories.”
IBD’s complete 2017 report on the Best Online Stock Brokers is available here.
About Charles Schwab
At Charles Schwab we believe in the power of investing to help
individuals create a better tomorrow. We have a history of challenging
the status quo in our industry, innovating in ways that benefit
investors and the advisors and employers who serve them, and championing
our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com.
Follow us on Twitter,
Facebook,
YouTube
and LinkedIn.
About Investor’s Business Daily
Investor's Business Daily is a leading financial news and research
organization recognized for proprietary stock screens, comparative
performance ratings and a record of identifying stock leaders as they
emerge. The company takes a data-first approach to investing, educating
investors based on what sound, thorough research yields. IBD has honed
its approach over the last 50 years in order to help investors make
smarter decisions. Its stock lists have outperformed the S&P, and its
recent presidential poll, the most accurate over the past four election
cycles, was one of only two national polls to accurately predict the
outcome of the 2016 Presidential Election. IBD offers a number of
interactive stock research tools and research for investors of every
level. To learn more about all that IBD has available, please visit www.investors.com.
Disclosures:
Investing involves risk including loss of principal.
Through its operating subsidiaries, The Charles Schwab Corporation
(NYSE: SCHW) provides a full range of securities brokerage, banking,
money management and financial advisory services to individual investors
and independent investment advisors. Its broker-dealer subsidiary,
Charles Schwab & Co., Inc. (“Schwab” member SIPC,
www.sipc.org),
and affiliates offer a complete range of investment services and
products including an extensive selection of mutual funds; financial
planning and investment advice; retirement plan and equity compensation
plan services; compliance and trade monitoring solutions; referrals to
independent fee-based investment advisors; and custodial, operational
and trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles Schwab
Bank (member FDIC and an Equal Housing Lender), provides banking and
lending services and products. More information is available at www.schwab.com
and www.aboutschwab.com.
Some links provided in this press release take you to websites not owned
by Charles Schwab or its affiliates. Charles Schwab is not responsible
for the content on those websites and does not provide, edit, or endorse
any of the content. Those non-affiliated companies are wholly
responsible for the content and features found on their sites.
© 2017 Charles Schwab & Co., Inc. Member SIPC.
(0117-TZJY)
