Charles Schwab Ranks Highest in Full-Service Investor Satisfaction in 2016 J.D. Power Study

Schwab is also currently ranked highest in the J.D. Power Self-Directed Investor Satisfaction Study

Thursday, April 7, 2016 8:38 am PDT



Public Company Information:

"Whether investors are looking for full-service wealth management and investing, a self-directed model, or something in-between, Schwab can meet their needs"

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has received the highest ranking in overall satisfaction in the J.D. Power 2016 Full-Service Investor Satisfaction Study. Schwab is also currently ranked highest in the J.D. Power U.S. Self-Directed Investor Satisfaction Study, reflecting the firm’s breadth of capabilities across the range of investor preferences.

“Whether investors are looking for full-service wealth management and investing, a self-directed model, or something in-between, Schwab can meet their needs,” said Terri Kallsen, executive vice president and head of Schwab Investor Services.

With an index score of 837 on a 1,000-point scale in the 2016 Full-Service Study, Schwab scored 33 points above the overall satisfaction industry average and received the highest scores in the areas of Product Offerings, Commission and Fees, Website, and Account Information.

“We’re committed to providing clients with a modern approach to wealth management and a customized financial planning experience, so we’re continually looking for ways to challenge the status quo to provide more value, better service, and a range of solutions and capabilities to serve our clients’ needs,” said Kallsen. “Today, investors are more focused than ever before on working with a financial services firm that they can trust to see the world through clients’ eyes. We measure our success based on the satisfaction of our clients and our ability to help them take ownership of their financial futures. Receiving the highest ranking in this year’s J.D. Power Full-Service Investor Study is a demonstration of that philosophy.”

Since its founding more than 40 years ago, Schwab has expanded its suite of products and services aimed at full-service investors, particularly in the area of wealth management. At the end of 2015, approximately 560,000 client accounts were enrolled in one of Schwab’s retail advisory solutions, representing more than $192 billion in assets. The firm held approximately 112,000 planning conversations with clients in 2015.

The official J.D. Power 2016 U.S. Full-Service Investor Satisfaction Study press release can be viewed here.

About Schwab

At Charles Schwab we believe in the power of investing to help individuals create a better future. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, championing our clients’ goals with passion and integrity.

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Charles Schwab & Co., Inc. received the highest numerical score in the J.D. Power 2016 Full Service Investor Satisfaction Study, based on 6,006 responses from 20 firms measuring opinions of investors who used full-service investment institutions and were surveyed in January 2016.

Charles Schwab & Co., Inc. also received the highest numerical score among self-directed investing service providers in the proprietary J.D. Power 2015 Self-Directed Investor Satisfaction StudySM. Study based on responses from 3,776 investors measuring 10 providers and measures satisfaction of self-directed investors. Proprietary study results are based on experiences and perceptions of consumers surveyed in January-February 2015.

Your experiences may vary.


Wealth management refers to products and services available through the operating subsidiaries of The Charles Schwab Corporation of which there are important differences including, but not limited to, the type of advice and assistance provided, fees charged, and the rights and obligations of the parties. It is important to understand the differences when determining which products and/or services to select.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC,, and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at and

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Some links provided in this press release take you to websites not owned by Charles Schwab or its affiliates. Charles Schwab is not responsible for the content on those websites and does not provide, edit, or endorse any of the content. Those non-affiliated companies are wholly responsible for the content and features found on their sites.

©2016 Charles Schwab & Co., Inc. All rights reserved. Member SIPC.



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