Charles Schwab Ranks Highest Among DIY Investors in the J.D. Power 2019 U.S. Self-Directed Investor Satisfaction Study

Schwab achieves highest scores in Interaction, Account Information, Commissions and Fees, Product Offerings, and Information Resources

Thursday, April 4, 2019 5:30 am PDT



Public Company Information:


SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has received the highest ranking among DIY investors in overall satisfaction nationwide in the J.D. Power 2019 U.S. Self-Directed Investor Satisfaction Study. With an index score of 805 on a 1,000-point scale, Schwab scored 37 points above the overall satisfaction industry average, and received the highest scores in the areas of interaction, account information, commissions and fees, product offerings, and information resources.

Charles Schwab executive vice president and head of Schwab Investor Services Terri Kallsen said, “In announcing this ranking, J.D. Power emphasizes that Schwab’s commitment to expanding access to investing, providing our clients with more choices, and lowering costs to help them achieve better outcomes is earning and building their trust and loyalty. We’re gratified that clients are responding well to our enhanced product offerings and value proposition, and are equally focused on serving them where, when and how they choose.”

Earlier this year Schwab doubled its lineup on the Schwab ETF OneSource™ platform to more than 500 ETFs with $0 online commissions, no enrollment requirements and no early redemption fees or activity assessment fees. Last year, the firm eliminated minimums for individual U.S. brokerage and retirement accounts, and lowered the operating expense ratios on five Schwab market cap index mutual funds, removed investment minimums, and consolidated share classes across a variety of Schwab mutual funds.

In recent years, Schwab has also expanded its suite of products and services aimed at full-service investors, particularly in the area of wealth management. Assets enrolled in Schwab’s advisory solutions stood at $272.4 billion at the end of 2018, a year during which the firm attracted a record 1.6 million new brokerage accounts, up 9% from the previous year; total brokerage accounts stood at 11.6 million.

The company now serves more than $3.5 trillion in client assets through multiple channels 24/7, including 350 branches.

The official J.D. Power press release can be viewed here.

About Charles Schwab

At Charles Schwab, we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.

More information is available at Follow us on Twitter, Facebook, YouTube and LinkedIn.


Charles Schwab received the highest numerical score in the DIY segment of the J.D. Power 2019 Self-Directed Investor Satisfaction Study of investors’ satisfaction who use self-directed investment firms. Visit

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC,, and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at and

Charles Schwab Investment Management, Inc. (CSIM) is the investment advisor for Schwab Funds which are distributed by Charles Schwab & Co., Inc. (Schwab), Member SIPC. CSIM and Schwab are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation.

Investment Products: Not FDIC Insured • No Bank Guarantee • May Lose Value.

Some links provided in this press release take you to websites not owned by Charles Schwab or its affiliates. Charles Schwab is not responsible for the content on those websites and does not provide, edit, or endorse any of the content. Those non-affiliated companies are wholly responsible for the content and features found on their sites.

© 2019 Charles Schwab & Co., Inc., All rights reserved. Member SIPC.



Hibah Shariff
Charles Schwab

Multimedia Files:

Preview image
Charles Schwab Exterior and Logo (Image provided by Schwab)
Preview image

Corporate Public Relations
Contacts for Journalists Only




Business Wire NewsHQ℠