Charles Schwab Ranked Highest by 401(k) Participants in J.D. Power Group Retirement Satisfaction Study

Tuesday, June 5, 2018 6:00 am PDT



Public Company Information:

"Our focus remains on working closely with employers to design effective retirement plans so together we can help drive better outcomes for their employees."

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has earned the highest ranking in overall satisfaction in the Large Plan Segment in the 2018 J.D. Power Group Retirement Satisfaction Study.

With an overall satisfaction score of 824 on a 1000-point scale, Schwab scored 16 points above the nearest competitor and 36 points above the industry average in the Large Plan segment. Schwab also received the highest score in each of the six factors included in the overall satisfaction score:

  • Interaction across live and digital channels
  • Investment and service offerings
  • Fees and expenses
  • Plan features
  • Information resources
  • Communications

“This top ranking affirms our approach to improving the client experience by investing in both high tech and high touch services that let plan participants engage with us when and how they like. Our focus on overall financial wellness and helping people get personalized 401(k) advice as they save for retirement is clearly making a difference, and we believe that’s reflected in the study’s results,” said Steve Anderson, president, Schwab Retirement Plan Services, Inc. “Our focus remains on working closely with employers to design effective retirement plans so together we can help drive better outcomes for their employees.”

The official J.D. Power 2018 Group Retirement Satisfaction Study press release can be viewed here.

About Charles Schwab

At Charles Schwab, we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.

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Charles Schwab earned the highest overall satisfaction score in the Large Plan segment of the 2018 J.D. Power Group Retirement Satisfaction Study. The 2018 study was based on 9,500 responses from group retirement plan members surveyed between February and March 2018. Your experiences may vary. Visit

The Charles Schwab Corporation (Charles Schwab) provides services to retirement and other benefit plans and participants through its separate but affiliated companies and subsidiaries: Charles Schwab Bank; Charles Schwab & Co., Inc.; and Schwab Retirement Plan Services, Inc. Trust, custody, and deposit products and services are available through Charles Schwab Bank. Schwab Retirement Plan Services, Inc. is not a fiduciary to retirement plans or participants and only provides recordkeeping and related services.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC,, and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at and

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