Charles Schwab Ranks Highest in J.D. Power Full Service Investor Satisfaction Study for Third Consecutive Year

Thursday, March 29, 2018 4:05 am PDT



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"We’ve been leveling the playing field for investors since our founding nearly 45 years ago, and it’s gratifying to see that our approach resonates with investors today more than ever"

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has received the highest ranking in overall satisfaction in the 2018 J.D. Power Full Service Investor Satisfaction Study. Schwab also ranked highest in both the 2017 and 2016 J.D. Power U.S. Full Service Investor Satisfaction Study.

With an index score of 867 on a 1,000-point scale in the 2018 Full Service Study, Schwab scored 28 points above the overall satisfaction industry average and received the highest scores in firm interaction, commission and fees, and information resources factors.

“We’ve been leveling the playing field for investors since our founding nearly 45 years ago, and it’s gratifying to see that our approach resonates with investors today more than ever,” said Terri Kallsen, executive vice president and head of Schwab Investor Services. “We believe firmly that investors shouldn’t have to make trade-offs and deserve an experience that delivers the full package: value, service, transparency, and trust. Last year, we delivered nearly $400 million in price reductions and introduced a broad-reaching Satisfaction Guarantee, unique for our industry. I’m very proud of the work we’ve done to become, definitively, a leading full-service firm,” she concluded.

In recent years, Schwab has expanded its suite of products and services aimed at full-service investors, particularly in the area of wealth management. At the end of 2017, assets enrolled in the firm’s advisory solutions continued to grow faster than client assets overall, reaching a record $268.7 billion, up 24% from the prior year.

The official J.D. Power 2018 U.S. Full Service Investor Satisfaction Study press release can be viewed here.

About Charles Schwab

At Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.

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Charles Schwab received the highest numerical score in the J.D. Power 2016-2018 Full Service Investor Satisfaction Study. The 2018 study was based on 4,419 total responses from 18 firms measuring opinions of investors who used full-service investment institutions, surveyed November-December 2017.

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Wealth Management refers to a number of different products and services offered through various subsidiaries of The Charles Schwab Corporation. See

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at and

Schwab Advisor Services serves independent investment advisors and includes the custody, trading and support services of Schwab.

For the Satisfaction Guarantee, go to to learn what’s included and how it works.

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Some links provided in this press release take you to websites not owned by Charles Schwab or its affiliates. Charles Schwab is not responsible for the content on those websites and does not provide, edit, or endorse any of the content. Those non-affiliated companies are wholly responsible for the content and features found on their sites.

©2018 Charles Schwab & Co., Inc. All rights reserved. Member SIPC.



Charles Schwab
Alison Wertheim, 415-667-0475

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Terri Kallsen, Executive Vice President and head of Schwab Investor Services (Photo: Business Wire)
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