Charles Schwab Ranks Highest in J.D. Power Full Service Investor Satisfaction Study for Second Year in a Row

Thursday, April 6, 2017 6:00 am PDT



Public Company Information:

"Since day one, our philosophy has been to see the world through our clients’ eyes and put their needs and satisfaction first, and receiving the highest ranking in the J.D. Power Full Service Investor Study once again is a testament to that commitment"

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has received the highest ranking in overall satisfaction in the 2017 J.D. Power Full Service Investor Satisfaction Study. Schwab also ranked highest in the 2016 J.D. Power Full Service Investor Satisfaction Study.

With an index score of 838 on a 1,000-point scale in the 2017 Full Service Study, Schwab scored 19 points above the overall satisfaction industry average and received the highest scores in the areas of “Product Offerings” and “Commission and Fees.”

“Since day one, our philosophy has been to see the world through our clients’ eyes and put their needs and satisfaction first, and receiving the highest ranking in the J.D. Power Full Service Investor Study once again is a testament to that commitment,” said Terri Kallsen, executive vice president and head of Schwab Investor Services. “Investors today expect a more modern approach to investing and wealth management – an approach that treats clients the way they want to be treated, uses a combination of people and technology to make financial planning and investing easier and more accessible, and delivers all this at a great value. Our goal is to continually be at the forefront of delivering on those expectations.”

Since its founding more than 40 years ago, Schwab has expanded its suite of products and services aimed at full-service investors, particularly in the area of wealth management. At the end of 2016, Schwab Investor Services advisory solutions had more than $217 billion in assets under management. The firm held planning conversations with approximately 132,000 clients in 2016, an 18 percent increase from 2015.

Furthering its commitment to client satisfaction, in February 2017 Schwab introduced a broad-reaching Satisfaction Guarantee for clients, unique among brokerage firms. If a Schwab client is not satisfied for any reason, Schwab will refund any related commission, transaction fee or advisory program fee paid to the firm.*

The official J.D. Power 2017 U.S. Full Service Investor Satisfaction Study press release can be viewed here.

About Schwab

At Charles Schwab we believe in the power of investing to help individuals create a better future. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, championing our clients’ goals with passion and integrity.

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Charles Schwab & Co., Inc. received the highest numerical score among 20 firms in the J.D. Power 2017 Full Service Investor Satisfaction Study, based on 6,579 responses measuring opinions of investors who used full service investment institutions and were surveyed in January 2017.

Your experiences may vary.


Wealth management refers to products and services available through the operating subsidiaries of The Charles Schwab Corporation of which there are important differences including, but not limited to, the type of advice and assistance provided, fees charged, and the rights and obligations of the parties. It is important to understand the differences when determining which products and/or services to select.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC,, and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at and

*If you are not completely satisfied for any reason, at your request Charles Schwab & Co., Inc. (“Schwab”) will refund any eligible fee related to your concern within the timeframes described below. Two kinds of “Fees” are eligible for this guarantee: (1) asset-based “Program Fees” for the Schwab Private Client (“SPC”), Schwab Managed Portfolios (“SMP”), Schwab Intelligent Advisory (“SIA”), and Managed Account Connection (“Connection”) investment advisory services sponsored by Schwab (together, the “Participating Services”); and (2) commissions and fees listed in the Charles Schwab Pricing Guide for Individual Investors (“Account Fees”). Program Fee refund requests must be received no later than the next calendar quarter after the Fee was charged. Account Fee refund requests must be received within one year of the date that the Fee was charged.

The guarantee is only available to current clients. Refunds will only be applied to the account charged and will be credited within approximately four weeks of a valid request. No other charges or expenses, and no market losses will be refunded. Other restrictions may apply. Schwab reserves the right to change or terminate the guarantee at any time.

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Some links provided in this press release take you to websites not owned by Charles Schwab or its affiliates. Charles Schwab is not responsible for the content on those websites and does not provide, edit, or endorse any of the content. Those non-affiliated companies are wholly responsible for the content and features found on their sites.

©2017 Charles Schwab & Co., Inc. All rights reserved. Member SIPC.



Charles Schwab
Michael Cianfrocca, 415-667-0344

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