Schwab Makes It Easier Than Ever to ‘Talk to Chuck’ in New York

Monday, October 24, 2011 5:30 am PDT

Dateline:

SAN FRANCISCO

Public Company Information:

NYSE:
SCHW
"In fact, Schwab has interacted face-to-face with more than 16,000 clients in New York City-area branches over the past year, and these flagship branches give us two great new settings to meet with our clients, understand their individual needs, and help them get on solid financial footing."

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has expanded and upgraded its footprint in New York City with two new flagship branch locations – a 8,100 square foot Grand Central branch that opened in late September and a 10,300 square foot Rockefeller Center branch that is expected to open in early November. Schwab has also expanded and upgraded its Upper West Side branch and added a new branch in Forest Hills.

The Grand Central and Rockefeller Center flagship locations embody Schwab’s commitment to providing clients with a combination of live help and guidance and technology in its branches. Specific features in the two new flagship branches include complimentary Wi-Fi and iPad® access in the branch lobbies, in addition to web terminals enabling clients to access their accounts, research and other investing resources. The Rockefeller Center branch will also be equipped with video conferencing capabilities.

Both flagship branches also feature large meeting areas – 1,150 square feet in Grand Central and 1,480 square feet in Rockefeller Center – for people attending Schwab investing workshops. Schwab expects to hold approximately 250 in-branch workshops in its New York City area branches by the end of 2011, and nearly 10,000 branch workshops nationwide on topics such as getting started with investing, generating retirement income, managing debt, and estate planning. Schwab’s branch workshops are free and open to clients as well as the general public.

The Grand Central branch is located at 60 East 42nd St. on the ground level across from Grand Central Terminal. The Rockefeller Center branch will be located at 1300 Avenue of the Americas between 52nd and 53rd Streets.

“We’re huge believers in working with clients on their terms, so phone, online and mobile access continue to be important, but we know that a majority of people still value having a personalized face-to-face interaction when it comes to investing,” said Ben Brigeman, executive vice president of Schwab Investor Services. “In fact, Schwab has interacted face-to-face with more than 16,000 clients in New York City-area branches over the past year, and these flagship branches give us two great new settings to meet with our clients, understand their individual needs, and help them get on solid financial footing.”

“Schwab’s first New York City branch opened 20 years ago on Park Avenue, and today we have more than 20 New York City-area branches with nearly 160 employees, including branch managers, financial consultants, and client-facing specialists, all dedicated to meeting client needs, whether that is delivering actionable and tailored investing advice, validation that clients are doing the right thing, or quick answers to questions,” said Lisa Hunt, executive vice president, Schwab Branch Network.

Schwab’s Upper West Side branch, located at 2308 Broadway, recently expanded to include additional space for investor workshops and accommodate additional staff members. The branch has new exterior signage to be more visible from the street, and the lobby area was renovated to enhance clients’ experience in the branch.

The new Forest Hills branch opened this month and is centrally located at 10709 70th Rd in Queens.

Additional information about Schwab’s New York City branch locations including virtual tours of the new Rockefeller Center and Grand Central flagship branches is available at www.Schwab.com/newyork.

To find one of Schwab’s more than 300 branches across the country, visit Schwab’s branch locator.

About Charles Schwab

The Charles Schwab Corporation (NYSE: SCHW) is a leading provider of financial services, with more than 300 offices and 8.5 million client brokerage accounts, 1.46 million corporate retirement plan participants, 769,000 banking accounts, and $1.58 trillion in client assets. Through its operating subsidiaries, the company provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and mortgage services and products. More information is available at www.schwab.com and www.aboutschwab.com. (1011-6948)

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Charles Schwab Bank and Charles Schwab & Co., Inc. are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Charles Schwab & Co., Inc., a registered broker-dealer and SIPC member, does not solicit, offer, endorse, negotiate or originate any mortgage loan products and is neither a licensed mortgage broker nor a licensed mortgage lender. All mortgage loans are offered and provided by Charles Schwab Bank, member FDIC and an Equal Housing Lender. Charles Schwab Bank is not acting or registered as a securities broker-dealer or investment advisor.

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If you click on the link to the Apple iTunes site, you will be leaving Schwab.com and accessing a third party site. Please note that Schwab does not endorse these sites or the products and services you might find there.

Contact:

Charles Schwab
Michael Cianfrocca, 415-667-0344
Michael.Cianfrocca@schwab.com
or
Edelman
Pablo Rodriguez, 415-486-3267
Pablo.Rodriguez@edelman.com

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