Awarded #1 Ranking in Customer Service in Fifth Annual Report of Best Online Stock Brokers
Public Company Information:
SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has been named one of the top three online brokerage firms by Investor’s Business Daily (IBD). In its fifth annual report of the Best Online Stock Brokers, Schwab ranked first within the Customer Service, Trade Reliability, Site Performance and ETF Choices sub-categories. Companies named to the list were selected based upon objective data from more than 4,700 investors.
“Today’s consumers have high expectations for service and value based on their experiences with other industries, and this has created a high bar for the financial services industry,” said Neesha Hathi, executive vice president at Charles Schwab. “We believe Schwab is leading the way in disrupting the status quo and modernizing the investing and wealth management experience. This recognition is testament to our commitment to see through our clients’ eyes in the way we serve them, offer them great value, and provide a range of solutions and capabilities to meet their needs.”
Schwab also ranked in the top three in the following sub-categories: Equity Trading Tools, Research Tools, Investment Research, Portfolio Analysis & Reports, Educational Resources, Investment & Retirement Planning Tools, and Mobile Platform & Mobile Trading Opportunities.
In order to develop one of the most respected and thorough reports on online brokers, IBD and its polling partner, TechnoMetrica, surveyed thousands of investors regarding their opinions on 24 potential attributes of online brokers, such as Trade Reliability, Low Commissions & Fees, and Site Performance. IBD then narrowed and weighted the attributes to calculate an Overall Customer Experience Index for each broker. Its research team analyzed investor-submitted data acquired through a two-phase process to determine the leaders in each sub-category.
“IBD congratulates Charles Schwab for consistently ranking among the top overall brokers since the Best Online Stock Brokers report first launched five years ago,” said Chris Gessel, Chief Content Officer at IBD. “Schwab’s clients clearly value the services it provides, as the firm continues to earn some of the highest ratings from survey respondents across a wide range of categories.”
IBD’s complete 2017 report on the Best Online Stock Brokers is available here.
About Charles Schwab
At Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.
About Investor’s Business Daily
Investor's Business Daily is a leading financial news and research organization recognized for proprietary stock screens, comparative performance ratings and a record of identifying stock leaders as they emerge. The company takes a data-first approach to investing, educating investors based on what sound, thorough research yields. IBD has honed its approach over the last 50 years in order to help investors make smarter decisions. Its stock lists have outperformed the S&P, and its recent presidential poll, the most accurate over the past four election cycles, was one of only two national polls to accurately predict the outcome of the 2016 Presidential Election. IBD offers a number of interactive stock research tools and research for investors of every level. To learn more about all that IBD has available, please visit www.investors.com.
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Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab” member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at www.schwab.com and www.aboutschwab.com.
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© 2017 Charles Schwab & Co., Inc. Member SIPC.